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Dear Partner:
Matrix Technology Group is a highly recognized provider of professional IT Consulting services in the US. Founded in 1998, Matrix Technology Group is an ERP, BI and Application Development consulting services provider.
Here is our open requirement which can be filled immediately. Kindly respond to this requirement with your consultant resume, contact and current location info to speed up the interview process.
Click here to submit for this position online and to speed up the process.
Job Title:
Business Analysts
Primary Skills:
Business Analyst communication Industry
Location:
Alpharetta, GA.
Rate: DOE, # of Positions: 1, Duration: 6 months
Description:
Requirement 1 ?
3 to 5 years experience in an inbound Customer Care Call Center preferred
3 to 5 years, subject matter expert in contact center technology or systems (Convergys Billing System, Kana, Remedy, Cisco, Avaya, Desktop Portals, etc.)
Requirement 2 ?
3 to 5 years experience in Enterprise Web Services, SOA Architecture
3 to 5 years experience in Telecom Order Fulfillment and Billing Applications Experience with Oracle, PL/SQL
Business Analysts - POSITION RESPONSIBILITIES:
Conducts business requirements reviews and formulates logical statements of business requirements; may gather business requirements Analyzes marketplace, industry, company, technology trends, best practices, vendor products, and services, etc.; Uses system process analysis tools and methods to analyze and document business processes and metrics and identify improvement opportunities to streamline and automate processes and functions; identifies/documents how applications/systems interact to support business processes; Produces reports, analyzes data and develops business cases.
Monitors data and system trends for inconsistencies and resolves as appropriate..
Develops selection evaluation criteria based on identified product requirements for tasks and processes and/or prepares specifications from which programs will be written; Negotiates commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation; Develops functional designs; identifies risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROI; assesses project impact of system changes on users and internal and external customers and stakeholders; Participates in software testing and debugging plans to ensure functionality and quality; creates detailed test plans and scripts based on functional requirements and executes test scripts using testing tools; Writes user documentation based on functional requirements; Creates and delivers training and development programs to all levels of IT professionals and end-users; May also design training programs, classes, workshops, computer-based training, and on-line help; Delivers training to a variety of audiences which demonstrates an understanding and application of adult learning principles; Develops and administers tools to measure the results of efforts; documents the value of services provided
Requires BS/BA in related discipline; 5-8 years of experience in related field. Certification is required in some areas OR MS/MA and 3-5 years of experience in related field. Certification required in some areas. Will consider additional years of relevant industry experience in lieu of degree.
Demonstrated experience in Software Development Lifecycle management .
Experience in usability Evaluation activities including performing Usability Tests
Experience in User Centered Design practices and research methods with end users, and conducting User Interface Peer Reviews.
Advanced proficiency in Visio, Adobe Photoshop required Able to translate business requirements into prototype user interface wireframes, and mock ups for evaluation and user reviews.
Click here to submit for this position online and to speed up the process.
Please respond with your consultant resume, contact, rate and current location info to speed up the interview process. I will contact you if I need further details.
Thanks & Regards Note: If you have received this mail in error please reply to us with "Remove" in subject. We respect your online privacy and our apologies for any inconvenience caused.
Savio D'cunha
Matrix Technology Group
"Certified Minority Business Enterprise (MBE)"
Phone: 973-847-9026
Fax : 732-909-2631
sdcunha@matrixonweb.com
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