Hotlist-Hotlist As Discussed -------- Lead Business Analyst

 

 

Hi Partners,

 

It was nice talking to you, As per our discussion please check the below requirement and let me know your interest ASAP.

 

 

Role: Lead Business Analyst

Location :Downers Grove, IL 
Max Rate-doe
Duration :1 year 

 

Mandatory Skills: 
- 10 + years of experience in the field as a BA.
 - 5+ years experience as a business analyst leading Call Center implementations in an automotive / Service context
-General understanding of Call Center infrastructure(telephony)needs.
 - Proven skills and experience with call center components
 - Ability to understand and communicate call center business processes
 - Some project management experience is a plus.
- Currently functioning as a BA or a BA lead on a large scale project (> $2 M)
 - Business analysis and application development life cycle experience.
- Lead the planning, prioritization, and implementation of project segments including the assignment and tracking of tasks.
- Provide leadership of analytic and problem solving skills by synthesizing data, recommending solutions, and/or guiding the implementation of solutions.
 - Review solutions recommendations of others, conduct post-implementation analysis, provide solution(s).
 - Develop, at all levels of complexity, specifications for applications, systems and services efforts.
 - Must be well-organized and able to handle multiple tasks simultaneously in a fast paced environment
 - Excellent verbal, written, presentation and interpersonal skills
 - Ensure high-quality, proper, and consistent documentation of solution requirements.
- Excellent understanding and familiarity of technical environment.
- Estimate, commit, and deliver on project deliverables.
 - Experience with Visio and other BPMN tools.
- Ability to interpret ERD diagrams and create high level presentation material.
 
Secondary Skills:
 - Experience with Knowledge Management Systems in an automotive / Service context
 - Previous experience integrating Siebel Call Center and legacy/reference applications
 - Experience with consolidating multiple call centers
 - Depth of Siebel 7.x/8.x CRM knowledge and experience, preferably within the automotive vertical
 - Proficient with Microsoft suite of programs (Word, Excel, Visio, PowerPoint)
 
Duties: 
Function as a lead BA working with Business users and vendors.
Communicate up with executives as well as other analysts.
Translate business requirements to technical documents.
Meet with large groups to communicate the direction.
Lead breakout sessions and coordinate between business units.
Thanks & Regards .....?
Vinay    Sales Manager

HRK America // "Your IT Solutions Partner"
Human Resource and Knowledge, Inc
' :201-210-8481  //  * :vinay@hrkamerica.com // vinayhrk

 

Fax: 732-543-7771 //  www.hrkamerica.com //
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